Nearly 20 years across enterprise infrastructure, cloud, collaboration and digital workplace services.
My career spans technical engineering, architecture, service delivery and people leadership. Today I lead Qualcomm’s Workforce Productivity Group for EMEA, serving more than 7,000 users across 15 countries and 35+ offices.
I lead a distributed team across Ireland, the UK, Germany and Romania, with wider operational support in India. My remit includes Microsoft 365, Google Workspace, email security, Power Platform, Teams Rooms, telephony and endpoint management.
Earlier, I supported large, complex United Nations environments and led technology programmes from design through implementation and operational transition. I combine a hands-on technical foundation with an MSc in Project Management and a focus on dependable services, clear governance and strong teams.
A career built through progressively broader technical, operational and people leadership roles.
Leading EMEA workforce productivity services and a distributed team. Previously led Microsoft 365 technical delivery, major migrations, automation and collaboration platform modernization.
Supported cloud, messaging and collaboration services across a complex international environment serving approximately 65,000 users, including DPKO and DFS operations.
Designed, implemented and supported enterprise Microsoft Exchange and Lync solutions, led service delivery and contributed to customer migration programmes.
Built a foundation in technical support and service operations, including team leadership, coaching and customer experience improvement.
International Business School · 2015–2017
International Business School · 2011–2015
Led modernization of the enterprise email relay environment, moving from a legacy open-relay model to a secure architecture to reduce risk and strengthen a critical messaging service.
Led the collaboration and productivity workstream across acquisitions, coordinating migration, coexistence, security, identity, communications and operational readiness.
Identified gaps in the existing migration toolset and drove adoption of additional tools for complex or unsupported migration scenarios.
Helped shape an enterprise service model for Google Workspace, including support, resourcing, security, M&A growth and coexistence with Microsoft 365.
Helped shape longer-term coexistence between the two productivity platforms, with a focus on enterprise capabilities and platform parity.
Drove strategy for Exchange modernization, service-account and mailbox migrations, legacy reduction and delivery across global teams.
Provided regional leadership across Teams, Teams Rooms, AV, collaboration spaces, executive offices and event spaces; established an operating cadence for service health, projects, risks and escalations.
Led EMEA Teams Rooms and AV deployments, upgrades, conversions and operational remediation, supported by governance and recurring service reviews.
Sponsored proactive Teams Rooms monitoring to identify issues before users report them, exploring automation, machine learning, ServiceNow and Copilot for service operations.
Led automation initiatives using Copilot Studio, Power Automate and ServiceNow to improve repetitive operational work, including ticket handling and workflows.
Set technical direction for migration paths balancing data isolation, role-based access, auditing, continuity and metadata preservation under regulatory and security constraints.
Provided management oversight and stakeholder alignment for support and migration, including transition to a sustainable support and change-management model.
Managed organizational and resource changes affecting Power Platform delivery, redistributing global responsibilities to maintain continuity.
Led strategic messaging-security work covering Proofpoint migration, routing and integration with Microsoft 365 and M&A environments.
Led content platform transitions into the enterprise ecosystem, including SharePoint and Dropbox documentation migrations.
Migrated a 5,000-user Exchange Server 2013 environment to Exchange Server 2019.
Decommissioned the legacy on-premises Skype for Business environment as part of the transition to Microsoft Teams.
Designed and led the migration of 65,000 users from Skype for Business to Microsoft Teams.
Delivered PowerShell automation for Office 365 licensing, user and SharePoint site provisioning, alongside service improvements tailored to UN business and legal requirements.
Redesigned identity infrastructure based on legacy Oracle systems and implemented Azure capabilities including app proxy, conditional access and device management.
Integrated Teams through Ribbon Communications to assess migration of Cisco-managed voice infrastructure to the cloud; gathered requirements, planned the design and validated the proof of concept.
Integrated SharePoint and Teams, consolidating legacy systems into SharePoint Online for UN business entities worldwide; contributed to project leadership, planning, migration and validation.
Integrated messaging from legacy systems into Office 365 hybrid, including Exchange 2016 on-premises deployment, for an environment with 70,000+ mailboxes; contributed to project leadership and migration delivery.
Redesigned a UN department’s email infrastructure from a 20,000+ to a 55,000+ mailbox capacity as part of a long-term workplace consolidation strategy.
Led cross-forest messaging migrations for UN departments serving 5,000+ users, including requirements, strategy, proof of concept and migration execution.
Designed and deployed a highly available, dual-datacenter Lync 2013 environment with disaster recovery for a UN department serving 55,000 users worldwide.
Delivered cross-forest messaging migration strategy for a multinational manufacturer with 15,000+ users and infrastructure sized for 20,000+ on-premises mailboxes.
Consolidated legacy instant messaging into Lync 2013 Enterprise for a multinational organization with 10,000+ users.
Designed and deployed a highly available Lync 2013 communications platform for a 4,000+ user holding company, including voice, video, mobile access and dial-in conferencing.
Qualcomm Impact Award — M&A technology integration, 2025
Qualcomm Impact Award — licensing information consolidation, 2025
Qualcomm Impact Award — 1,500+ user Microsoft 365 migration, 2023
Process and Quality Master — Hewlett-Packard, 2022
